Complaints panel: decision letter template

Save time with our template letter to let complainants know the outcome of a complaints panel.

1. Download our template
2. The panel clerk should send the letter

Download our template

Adapt our template letter to notify complainants of the outcome of a complaint hearing.

Maintained schools:

Academies:

The panel clerk should send the letter

This person can be the clerk to governors/governance professional, or the school's complaints co-ordinator.

This is explained under 'role of the clerk' in the Department for Education's best practice advice for school complaints for maintained schools.

If you're in an academy, check with your trust if anyone else can clerk a panel hearing.

See our other article for more information on complaints procedures for governing boards.